Saturday, May 26, 2012

Solutions to issues with Reports in Dynamics CRM 2011

OK I am having a real hard time getting reports to work after installing CRM in recent times. This is an attempt to compile all SQL reports related errors and solutions that have worked for community in general. I have not checked each of the solutions but since I am experiencing issues with reports pretty often I am create this as a quick reference source. The solutions and errors have been picked up from queries posted on community forums and other blog posts.

1. Reports dont work after upgrade to CRM 2011 not even in the new organization added.

I have a separate post on that. But if that does not resolve your problem. It could be that the CRM 4 reports are still being referenced and the new CRM 2011 reports are not being published. The reports do not work in any of the CRM organizations. The Reports are stored in Shared Reports\5.0 folder on Report Server. You can go ahead and delete the Shared Reports folder and then execute the publishreports.exe to publish the reports.

2. Reports do not work with the following error recorded in the log files.

You can access the log files at Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\LogFiles

Cannot create a connection to data source 'CRM'. ---> Microsoft.Crm.Reporting.DataExtensionShim.Common.ReportExecutionException: Immediate caller DOMAIN\crm has insufficient privilege to run report as user S-1-5-21-1756635634-....

There are a couple of solutions available for this.

Open Reporting Services Configuration Manager and uncheck the credentials provided in the Execution Account

Another solution available on this blog.

3. Another common reason for reports not working is the user running the reports is not a part of the following groups

4. Check your Datasource settings in SSRS.

There are 2 datasource created within each CRM organization as well in the Shared Reports folder.

MSCRM_FetchDataSource - This is used by Fetch based Reports

MSCRM_DataSource - This is used by SQL queries based Reports

This is not a comprehensive list and suggestions to include other problems/solutions related to reports in this post are most welcome.

Note: These solutions should be used at your own risk.


  1. An issue I see all the time is that the Reporting Extension (SRS Connector) is not installed. In CRM 2011 this is required even if the Application and SQL server on on the same box. A warning will be shown in deployment manager if this component has not been installed.

  2. I had kind a same problem like Chris but lucky me to get over it :)